Last updated: June 2026
Terms & Conditions
Please read these terms carefully before using CBox Electronics. By accessing our website and placing an order, you agree to be bound by these terms.
1. New Products Warranty
All brand-new products sold through the Cbox Electronics website are covered strictly under the respective manufacturer's standard warranty terms and conditions. Cbox Electronics acts solely as a retail platform and does not directly provide or extend any separate commercial warranties for these items.
For any warranty claims, component repairs, product replacements, or technical support, customers must directly approach and contact the specific brand's authorized service center. The overall warranty coverage, exact duration, exclusions, and processing conditions are determined solely by the manufacturer, and Cbox Electronics holds no liability or decision-making power over the fulfillment of these brand warranties.
2. Refurbished Products Warranty
Refurbished products, including refurbished laptops sold by Cbox Electronics, are covered under a specific, limited warranty period as explicitly detailed on the individual product page at the time of purchase.
For warranty support regarding refurbished laptops and hardware, customers are permitted to ship or bring the defective item directly to our physical operations address. However, prior to shipping any item back to our facility, the customer must formally initiate a claim by contacting our dedicated support channel via email at warranty@cboxelectronics.com.
Any unauthorized packages sent to our facility without prior email logging and confirmation may face processing delays or rejection.
3. Customer Support & Pre-Purchase Inquiry
We strongly encourage and advise all customers to proactively communicate with our support team prior to executing a purchase if they have any lingering questions regarding product specifications, system compatibility, estimated delivery timelines, setup or installation requirements, or general product suitability.
Our technical and sales representatives are available from 10:00 AM to 7:00 PM IST, Monday through Saturday, across our authorized channels, which include direct phone lines, official WhatsApp chat, and corporate email support.
4. Limitation of Liability
Under no circumstances shall Cbox Electronics, its directors, employees, or logistics partners be held liable for any indirect, incidental, special, punitive, or consequential damages whatsoever — including but not limited to loss of data, loss of business profits, property damage, or personal injury — arising out of or in connection with the use, performance, or failure of any products purchased through this website.
5. Legal Acceptance of Terms
By accessing, browsing, or utilizing this website and finalizing an order placement, the customer explicitly acknowledges that they have read, thoroughly understood, and legally agreed to be bound by all published policies, terms, and conditions outlined across this platform, including the Cancellation, Refund, Shipping, and Exchange policies.
6. Corporate Contact & Service Address
- Dedicated Warranty Email: warranty@cboxelectronics.com
- General Support Email: support@cboxelectronics.com
- Phone & WhatsApp: +91 91826 27331
- Physical Service Address: CBox Electronics Unit No. 12A04, 13th Floor, Manjeera Trinity Corporate, JNTU Rd, KPHB Phase 3, Kukatpally, Hyderabad, Telangana — 500072
