Shipping & Exchange Policy

Cbox Electronics provides reliable shipping solutions tailored to your location. For customers located within the Hyderabad region, all deliveries are handled directly by our own dedicated in-house team to ensure maximum safety and efficiency. For orders placed outside of Hyderabad, shipments are dispatched across India through our network of trusted third-party courier partners.

Please note that exact shipping rates, tracking details, and carrier specifics will be shared directly with you via email or WhatsApp once your order confirmation is finalized.

While we display estimated delivery timelines on our website, these dates are strictly indicative and approximate. Actual delivery schedules depend entirely on the operational logistics of the courier partner, regional distance, stock availability, national or public holidays, and unpredictable external factors such as adverse weather conditions, natural disasters, or force majeure events.

By purchasing from us, the customer acknowledges that shipping delays caused by courier operations or nature are entirely beyond our control, and we kindly ask for your understanding and patience in such scenarios.

We maintain strict quality control standards; however, if your item arrives compromised, we are fully prepared to assist you under specific conditions. Exchanges will only be considered if the product is received physically damaged, is completely dead on arrival (DOA) — pending verification by the manufacturer's authorized service center — or if the incorrect item was delivered.

To safeguard against fraudulent claims, Cbox Electronics strictly mandates an uninterrupted unboxing video as primary proof. Customers must record a continuous, unedited video starting before the outer shipping tape or seal is broken, clearly showing the shipping label and the entire unpacking process until the defect, damage, or missing item is visible.

All discrepancies, missing components, or damages must be reported to our support team within 48 hours of delivery. This claim must be submitted via email at support@cboxelectronics.com or via WhatsApp at +91 91826 27331, accompanied by this mandatory unboxing video evidence and clear photographs.

For orders outside of Hyderabad, an exchange will only be processed after the item is safely returned to our facility and passes a rigorous internal inspection by our technical team. Returned products must be:

• Completely unused and unaltered
• Returned in their original packaging
• Accompanied by all bundled accessories, instruction manuals, free gifts, and the original purchase invoice

Cbox Electronics reserves the ultimate right to reject any exchange request if the product shows signs of customer-induced damage, tampering, or missing parts. Furthermore, no exchanges or returns will be granted for customer preference changes, incorrect orders placed by the buyer, or technical compatibility issues that were not officially verified with our sales team prior to purchase.

Our dedicated customer care and sales teams are available to assist you with shipping updates and exchange claims during our standard operational hours, from 10:00 AM to 7:00 PM IST, Monday through Saturday:

• Phone & WhatsApp Assistance: +91 91826 27331
• Sales & Product Inquiries: sales@cboxelectronics.com
• Customer Support & Claims: support@cboxelectronics.com
• Corporate Head Office: CBox Electronics Unit No. 12A04, 13th Floor, Manjeera Trinity Corporate, JNTU Rd, KPHB Phase 3, Kukatpally, Hyderabad, Telangana — 500072