CBOX Researches. You Choose.|Buy with Confidence.|We Do the Research. You Enjoy the Results.|CBOX Researches. You Choose.|Buy with Confidence.|We Do the Research. You Enjoy the Results.|CBOX Researches. You Choose.|Buy with Confidence.|We Do the Research. You Enjoy the Results.|
CBOX

Last updated: June 2026

Privacy Policy

Your privacy is important to us. This policy explains how CBox Electronics collects, uses, discloses, and safeguards your personal information.

1. Introduction

CBox Electronics ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (cboxelectronics.com), mobile application, or interact with our service teams.

By using our services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

Information you provide directly: Name, email address, mobile number, and password when you create an account; shipping and billing addresses; communications with our customer support and sales teams via email or WhatsApp; and product reviews and ratings.

Payment Information: All payment details are processed securely via our third-party payment gateway partner (Razorpay). CBox Electronics does not store your credit/debit card details, UPI IDs, or net banking credentials on our servers.

Information collected automatically: Device information (browser type, operating system, device ID), IP address, approximate geographic location, pages visited, time spent, clickstream data, and cookies.

3. How We Use Your Information

We use your collected information to:

  • Process, pack, and fulfill your orders, including direct delivery within Hyderabad or courier dispatch outside of Hyderabad
  • Send order confirmations, delivery tracking updates via email/WhatsApp, and tax invoices
  • Provide customer support, manage cancellation requests within the 3-hour window, and evaluate exchange claims
  • Personalize your shopping experience, prevent fraudulent transactions, enforce our terms, and comply with applicable legal obligations in India

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We share data only with trusted entities required to run our business operations:

  • Logistics Partners: In-house delivery personnel (within Hyderabad) and third-party courier services (outside Hyderabad) to deliver your orders
  • Payment Gateway Partners: Razorpay, to securely authorize and process transactions
  • Brand Service Centers: Sharing essential purchase details when facilitating manufacturer warranty routing for brand-new products
  • Legal Authorities: When mandated by law, court orders, or government regulations

5. Cookies & Tracking

We use essential, analytics, and marketing cookies to enhance your browsing experience, remember your cart items, and analyze site traffic. You can manage or disable cookie preferences through your individual browser settings; however, disabling essential cookies may impact certain website functionalities like account login or checkout.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted on our website, secure encrypted storage of account credentials, and PCI-DSS compliant payment processing via Razorpay.

While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Data Retention

You have the right to access, correct, or request the deletion of your personal account data. To exercise these rights, you may contact us at privacy@cboxelectronics.com.

We retain your personal information for as long as necessary to provide our services, comply with tax laws, resolve disputes, and enforce our agreements. Account data is typically retained for the duration of your active account and up to 3 years after account closure, unless a longer period is required by Indian law.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, contact us immediately and we will promptly purge it from our systems.

9. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us: